"Using WholeMeaning's automatic routing system, our Engineering Team saves 30 hours or more per month."
Do you want to know what is being said about your business?
Monitor and decide your actions using your 'Net Emotion Score' (NESTM)
CX Analysts
No more developing models from scratch. Real-time modeling and reliable analytics from all sources of unstructured data.
Customer Care
Tired of waiting to have your next NPS®? We created NESTM to provide real-time, accurate benchmarks of how customers are feelling about you and your competitors - right now!
Marketing
Overwhelmed with customer data? Because only a fraction of the information out there is really useful, we select all relevant issues from all sources of customer input!
Operations
Actionable insights for managers who need real-time information about their customers' perceptions.
Empowering
our customers
Our
Technology
Through a unique patent pending Natural Language Processing (NLP) engine, WholeMeaning can read English and Spanish, like you do, but thousands of times faster and much more accurately, allowing you to have the Key Performance Indicators (KPIs) you need to take action.
Latest technologies for emerging trends in consumer behavior
Hernan Tapia (Banking)
Our
Value
We provide reliable insights for you to answer any question regarding the 'Voice of the Customer' in real-time.
Root Cause Analysis
Our algorithms provide detailed understanding of the underlying causes for recurring customer problems and how these issues are influencing the perception of your company.
Smart Routing
Automate delivery of support tickets, complaints and inquiries to the appropriate personnel.
Churn Detection
Our SaaS-based proprietary Predictive Engine uses industry specific models that allows you to discover issues leading to attrition thus avoiding the loss of valuable customers.
Brand Monitoring
Perception is reality. We keep track in real-time of all relevant conversations abour your brand, products and services. So if something is starting to go viral about you or your competitors, you can react before is too late.
WHOLEMEANING TURNS CUSTOMER FEEDBACK INTO PROFITS!
Our
difference
If you have used any of the traditional NLP systems, you will immediately understand how we are different...
Industry Leading Accuracy
Our algorithms classify all forms of unstructured texts into hundreds of meaningful categories with greater than 90% accuracy.
Plug-n-Play Linguistic Models
Our models combine semantics, grammar and pragmatics to classify customer feedback into tailored categories for industries such as Banking, Telecom, e-Tailers, etc. Our engine utilizes context aware linguistic packages in both English and Spanish - not just keywords.
Net Emotion Score (NESTM)
NESTM is the perfect complement to NPS® without the need for surveys. NES provides real-time, actionable insights based on all negative comments of customers about for company and your main competitors.
Are you interested
in a Free Trial?
Our Sales team will contact you to give you a 20 minutes demo.
We often hear: "I can never see going back to the old way."