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Frequently Asked Questions

General questions about the company

Formed in 2012, Wholemeaning is a Chilean company based in the United States and Chile, with presence in Mexico, Colombia, Peru, and Argentina.

Our focus is on bettering communication between businesses and their clients, which is why we have developed and artificial intelligence algorithm that is able to emulate the human reading process. With this technology we can transform data from qualitative to quantitative, in order to get information from unstructured text that usually isn’t used.

Some examples of our information sources are: surveys, social networks, emails, and call center transcripts.

Our artificial intelligence helps companies process and categorize unique information quickly. This information is given to key employees within the organization in real time, permitting them to take action and impact the relationship between the business and their clients.

Our tool replicates the human reading process based on three things: syntax, semantics, and pragmatics. This means that not only are words and their meanings taken into consideration, but also the relationships between words and the context in which they are used.

Spanish, English, Portuguese and Russian.

We have a strong presence in the financial, telecommunications and retail sectors.

Licenses, Contacts and Support

After an evaluation, an account executive will recommend the best way to start using our products.

Our commercial model is based on “Software as a Service”.

To set up a demonstration of our products you can contact us in three different ways:

  • Calling us at +562 2235 0662
  • Writing us at ventas@wholemeaning.com
  • Filling out the contact form at the bottom of this page

You can contact our support team by writing to soporte@wholemeaning.com.

Questions about the Email Manager

Through integration at the email server level, our artificial intelligence automatically reads and categorizes incoming and outgoing messages from the inboxes of monitored agents.

Email Manager is designed for commercial areas, post sales, customer service, and internal/external support.

The plug-in is installed on each monitored agent’s computer, helping us to prioritize their workload in a way that allows them to meet their personal goals, as well as those of the company.

We support Microsoft Exchange, Office 365, Google Mail, and, at a client level, from Outlook 2007 on.

By implementing the Wholemeaning soluition, we aim to:

  1. Balance the workloads between different agents on the team.
  2. Prioritize messages received based on business rules and strategic objectives of the company.
  3. Increase client satisfaction through the reduction in response time and end user insistence.

The main categories we set up are:

  • Commercial Opportunities
  • Possible Churn
  • Question
  • Request

All of the categories are customizable and adjustable to the context of the work and client’s objectives.

There are two versions of the plug-in, the first is installed as an extension of Chrome or Firefox for Gmail or OWA, while the second is directly installed over Outlook versions 2007/2010/2013/016 and 365.

The installation can be done directly on each machine or via remote silence.

The minimum requirements are:

  • i5 computer or equivalent
  • 4Gb RAM memory   
  • 100 Mb disk space
  • Windows 10, Windows 8.1, or Windows 8 operating system
    • Windows 7 Service Pack 1

Our main concern is the privacy of our users.

Given the sensitive material that emails can contain, our solution analyzes and classifies without storing any of the literal data (Subject or Body). The classification is carried out without human interference through the use of our AI algorithms, allowing us to assure email confidentiality.

Questions about our Call Center Solution

Whether it’s through file batch load or real time connection via API to the company’s CRM, we can read, interpret, and categorize the call center operators’ classifications or the requests coming directly from the client.

The Call Center solution is designed for all companies using a call center as a service channel.

There are two main objectives:

  1. Collecting indicators hidden in the qualitative data (classified open field).
  2. Reviewing internal categories to evaluate the precision of service agents.

Through API we can integrate the vast majority of World Class solutions and  tailor-made developments.

Questions about our Survey Product

Whether it’s through file batch load or real time connection via API to the company’s CRM, we can read, interpret, and categorize the classifications found in satisfaction surveys. This helps to create a complete understanding of the main sources of satisfaction/insatisfaction.

This product works for both internal climate and NPS surveys.

The Call Center solution is for all companies that survey their clients with the intention of bettering their service.

The main objectives are:

  1. Collecting indicators hidden in the qualitative data (classified open field).
  2. Contrast obtained results with other fields of the survey, for example the rating, sector, or geographical location, among others.

Through API we can integrate the vast majority of World Class solutions and  tailor-made developments.

Questions about our Social Network Solution

We monitor the main accounts of different industries, both for the contracting company and their competitors, in order to detect the main primary themes appearing in this channel.

The Social Network solution is for all companies that have a social network presence, and that need an easy way to manage their content.

Among the main benefits of this service, we can highlight::

  • Comparing performance and brand perception of different industry players.
  • Setting up alerts to respond quickly to critical issues.
  • Transforming social networks into an additional customer service channel.

Our solution currently works for Facebook and Twitter.

We are in the process of developing integrations for Instagram, YouTube, and LinkedIn.